Security systems absolutely have to operate properly. From security cameras to motion detectors, systems require ongoing service. Sometimes it’s scheduled maintenance, and other times a technical problem occurs.
Without a streamlined communication path, maintenance responses can be delayed. For example, when a critical camera stops working at night or on the weekend, the system user must have a simple way to initiate assistance. Multiple contacts can cause confusion and delays when a service call is needed, and delayed responses leave a facility vulnerable. It can even cause additional staff to post in specific areas until the system is fully restored. This is costly and inconvenient, so it’s critical to minimizing downtime.
The 24/7 VIP Plan
One hallmark benefit off the Vision Investment Protection (VIP) Plan is a guarantee that a Vision customer support representative will be available to initiate the emergency response you require at night and on weekends. When you need to speak to someone, they’re always there for you. This dedicated service priority streamlines dispatch and minimizes maintenance and repair time at your location.
VIP is designed to protect your security investment, ensure continued security at your facility, and provide peace of mind that all systems are operating optimally.
Vision’s first-class plan can scale as your business grows and changes. We believe every aspect of your integrated security management system should be updated, not outdated. VIP is for clients requiring priority response, routine software upgrades, and a fixed annual service budget.
VIP plans are customizable to include all or some of the following:
- 24/7 priority contact with a VST representative
- Guaranteed response
- Emergency weekend response
- System updates
- Discounted rates
- Customer portal coming soon
- Preventative maintenance
- Professional Security Partner
The Vision team can survey your building, coordinate a design, and professionally install and integrate hardware and software. Vision can also create a custom Managed and Hosted Services plan, freeing up your staff to perform their core responsibilities of providing a safe working environment.
The Vision Investment Protection plan, like your system, can grow and change with your organization. Together, you’ll uncover potential problems before they arise. Additionally, Vision Investment Protection provides onsite and remote response, safeguarding your staff and visitors and securing your facility.
Vision has a full-time AutoCAD engineer on staff. Our engineering team can provide planned drawings, riser diagrams, and as-built diagrams in both electronic and hard copy formats for every project. We provide complete network installations, maintenance, database conversions, software installations, and upgrades. Our engineering team has both
Cisco and Microsoft certifications.
Contact the Vision team now to discuss the benefits of properly and professionally securing your school system.
